Express Post Timeframes
Orders placed by 10am AEST will ship same day. Express post timeframes start from the day after the parcel is received by Australia Post.
WA: 3-5 business days
NT: 3-5 business days
SA: 2-3 business days
TAS: 2-3 business days
ACT: 2-3 business days
NSW: 2-3 business days
QLD: 2-4 business days
VIC: 1-2 business days
When will my order be shipped?
Express delivery orders and most regular delivery orders placed before 10am (Melbourne time - AEST/AEDT) on a business day are usually shipped from our Melbourne warehouse same-day. During busy periods there may be small delays to dispatch some orders.
Do you ship on public holidays?
No, as our shipping providers do not work on public holidays. This means we do not ship parcels on National or VIC public holidays. (an updated list available here)
Is everything on your site in stock?
Any item that you can add to cart is actually in stock. We only list items for sale that are actually available, so your order will be shipped on time.
How much does shipping cost?
- Orders over $99: All orders over $99 ship free across Australia (excludes some bulky items - a quote will be shown at checkout for these). If you choose the Free "Road Freight" method, we will select a suitable shipping service (e.g. Australia Post, courier).
- Orders under $99: Cost to ship these orders depends on your location and what items you have selected - you can get a quote for an individual item on each page, or at the cart for your whole order. You can choose from a range of delivery providers.
What does "Authority to Leave" mean?
Authority to leave means that your package will not require a signature upon delivery. This is great for people which are often at work when the postman/courier arrives, as they don't need to be home for delivery. Please note, if you select "Authority to Leave" MTB Direct will not be held responsible for any parcels which are lost/stolen/mauled by your canine. We do not recommend selecting if you live in a gated complex, or unit block. CHOOSE AT YOUR OWN RISK!
Can you ship Express?
We offer Express deliveries to most locations across Australia using Australia Post eParcel Express. Prices are based on the items you are ordering and your destination, so to get a quote simply add all your desired items to your cart and proceed to the checkout. Enter your state and postcode to get an exact shipping cost.
If no Express quotes are shown, this could be because you are trying to purchase a bulky item which we can't ship express, or express shipping isn't an available option for your order, but if you're unsure please contact us.
Shipping Express eParcel means that your order will receive priority dispatch and priority shipping. You can use the Australia Post Tracking to keep up to date with the estimated delivery of your order - Australia Post Tracking.
How long will it take to get my order?
Delivery times depend on where you live and the shipping method you select.
To see an estimate on how long a package may take to arrive, you can go to the Australia Post website and enter Truganina, 3029 as the origin postcode: Australia Post shipping estimate
If after the estimated time your order has not arrived, or you are concerned about it's progress, we suggest that you contact the freight provider first. They are best placed to track your parcel down and get it to you as soon as possible. However if you don't have any luck with them, then you can contact us and we'll try to get it sorted out.
How can I track my order that is being shipped by Toll?
You can track your order that is being shipped via Toll with their online tracking tool, available here: MyToll Tracking Tool.
Can I come and collect my order from your store?
Unfortunately no, we are not able to offer a collection service at our Melbourne warehouse.
Do you ship internationally?
We ship to a large range of countries around the world! To see if your country is currently serviced, please add an item to your cart and go to the checkout and select your country.
Please note that we cannot ship certain brands and items internationally:
|Aftershokz||Gamut||Microshift||RRP Rapid Racer Products|
|All Mountain Style||Guee||Mongoose||Sahmurai Sword|
|AlpineStars||Intense Cycles||My Bike||Scorpion|
|Crank Brothers||Jones Bikes||Oury||Smart|
|Deity||Kenli||Pearl Izumi||Smoove Lube|
|EziGrip||Light & Motion||QBP||Truvativ|
|Fox||Master Lock||Ride Mechanic||Xpedo|
|Fox Racing Shox||Maxxis||Rockshox||Zipp|
- Items including batteries (e.g. lights, cameras, computers).
International freight charges are displayed at the checkout.
Please note that you may be required to pay import taxes and duties on your order, depending on the laws and regulations in your country, so you'll need to enquire of your own Customs authorities about this. Also note that we are legally required to accurately describe the value and contents of the parcels we send internationally, so we cannot and will not falsify the details on these forms (e.g. claim a lower value or marking the item as a gift). So please don't ask us to do this!