Join the Team

Are you our next Customer Service Superstar?

MTB Direct is a leading online retailer selling mountain bike parts, clothing, and accessories to riders in Australia. We’ve been recognised in a bunch of awards for our consistent, fast growth and our forward-thinking approach to business since our inception in 2012. 

We’re a business with a strong reputation for having excellent customer and after-sales service. Every one of our Customer Service Representatives are not only great at customer service, they live and breathe mountain biking. 

 

So who do we need? 

We are currently looking for MTB gurus from Australia to join our legendary Customer Service team on a full time basis.

 

To be a Customer Service Representative, you need to - 

  • Have great bike knowledge (industry experience is definitely preferred, but not essential if you can show us you know your stuff!)
  • Demonstrate exceptional written communication skills
  • Know your way around a computer fast
  • Be comfortable and able to work on your own 
  • Have an uncompromising desire to help people out - from helping them make their latest bike purchase, to tracking down their parcel or quickly processing their returned items.

 

Location: 

Wherever in Australia. You’ll be working from home. Our whole team works remotely, using apps like Slack to chat and do regular calls. You’ll just need a home office / work-from-home setup with reliable, fast internet.

 

What does that all look like in practice? 

In your first month, you might come across the following customer scenarios:

Well if you’d been with us over the last month, you would have - 

  • Emailed Pete with answers to his compatibility questions, and provided him with links to the correct bottom bracket and cranks he’d need to suit his new frame.
  • Facilitated the warranty return of Clare’s dropper post.
  • Helped John track down his parcel that was shipped a week ago.
  • Chatted to Ally via online chat to help her find the best pedal-friendly knee pads for trail riding and Enduro racing.

 

Does this sound like you? Then make hast and apply now!

Please email your cover letter and resume as a PDF to recruiting@mtbdirect.com.au with the subject line: “I’m [NAME] and I want to join your customer service team!”, including short answer responses to the following two questions:

  1. Which of our company values resonates with you the most and why?
  2. My bike currently has a Sram 12-speed drivetrain and I want to swap to a Shimano 12 speed drivetrain. Is this possible?