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* Ex. bulky/heavy items.
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How Can We Help?

 

If you have a shipping query, please visit www.mtbdirect.com.au/covid-19 for updates.

Thanks for dropping by!

Need help choosing a product? Have a question about an order or technical issue? Sure, ask away!

If you need help with anything at all, please use the form below or email us at help@mtbdirect.com.au 

We'll get back to you within 24 hours (business days). 

Cheers!

 

Here's a few helpful links to answer some common questions too - 

SHIPPING: I've got a question about shipping (good chance it's answered here!)

RETURNS: Can I return something if it doesn't fit / I don't like it?

WARRANTY: How do I lodge a Warranty Claim?

PHONE: Do you have a phone number?

AUSTRALIA POST DELAYS:  We're see a significant amount of parcels being delivered late. To aid us in assisting you as best we can, if your order is not at least 3 days for express, 4 days for regular and 10 days for envelopes later than the expected delivery date (which can be calculated here - Australia Post delivery calculator) then it'd be fantastic if you could sit tight for just that bit longer (we know how hard waiting for fresh bike bits is and know how frustrating this is for you!). If your order is later than these days though, then please get in contact as we'll be able to lodge a freight enquiry at this stage.

 

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Warehouse address:

Unit 2 / 16 Vulcan Drive
Truganina VIC 3029
Australia.

*** You must complete a Returns Form before sending any returns to our warehouse, otherwise we will not know where the parcel came from and will not be able to issue a refund / store credit. ***