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* Ex. bulky/heavy items.
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For further information on our COVID-19 approach please see our MTB Direct COVID-19 Update

 

Q: When will my order be shipped?

 

Q: Do you ship on public holidays?

 

Q: Is everything on your site in stock?

 

Q: How much does shipping cost?

 

Q: What does 'Authority to Leave" mean?

 

Q: Can you ship Express?

 

Q: How long will it take to get my order?

 

Q: Can I come and collect my order from your store?

 

Q: Do you ship internationally?

 

 


 

Q: When will my order be shipped?

Express delivery orders and most regular delivery orders placed before 11am (Melbourne time - AEST/AEDT) on a business day are usually shipped from our Melbourne warehouse same-day. During busy periods there may be small delays to dispatch some orders.

Please also refer to our COVID-19 updates

 


 

Q: Do you ship on public holidays?

No, as our shipping providers do not work on public holidays. This means we do not ship parcels on National or VIC public holidays (an updated list available here)

 


 

Q: Is everything on your site in stock?

Any item that you can add to cart is actually in stock. We only list items for sale that are actually available, so your order will definitely be shipped on time.

 


 

Q: How much does shipping cost?

Orders over $99:
All orders over $99 ship free across Australia (excludes some bulky items - a quote will be shown at checkout for these). If you choose the Free "Road Freight" method, we will select a suitable shipping service (e.g. Australia Post, courier).

Orders under $99:
Cost to ship these orders depends on your location and what items you have selected - you can get a quote for an individual item on each page, or at the cart for your whole order. You can choose from a range of delivery providers.

 


 

Q: What does "Authority to Leave" mean?

Authority to leave means that your package will not require a signature upon delivery. This is great for people which are often at work when the postman/courier arrives, as they don't need to be home for delivery. Please note, if you select "Authority to Leave" MTB Direct will not be held responsible for any parcels which are lost/stolen/mauled by your canine. We do not recommend selecting if you live in a gated complex, or unit block. CHOOSE AT YOUR OWN RISK!

 


 

Q: Can you ship Express?

Sure! We offer Express deliveries across Australia using Australia Post eParcel Express. Prices are based on the items you are ordering, and your destination, so to get a quote simply add all your desired items to your cart and proceed to the checkout. Enter your state and postcode to get an exact shipping cost. If no Express quotes are shown, this could be because you are trying to purchase a bulky item which we can't ship express, but if you're unsure please contact us.

Shipping Express eParcel means that your order will receive priority dispatch. Australia Post has noted some delays due to the current COVID-19 situation, so please use the Australia Post Tracking to keep up to date with the estimated delivery of your order - Australia Post Tracking.

Please also refer to our COVID-19 updates

 


 

Q: How long will it take to get my order?

Delivery times depend on where you live and the shipping method you select. Additional updates on potential delays due to COVID-19 can be found here.

To see an estimate on how long a package may take to arrive, please go to the website for the relevant freight provider (see below) and enter Truganina, 3029 as the origin postcode: Australia Post shipping estimate

If after the estimated time your order has not arrived (noting any additional updates from the provided by Australia Post during COVID-19), or you are concerned about it's progress, we suggest that you contact the freight provider first. They are best placed to track your parcel down and get it to you as soon as possible. However if you don't have any luck with them, then you can contact us and we'll try and get it sorted out.

 


 

Q: Can I come and collect my order from your store?

Unfortunately no, we are not able to offer a collection service at our Melbourne warehouse.

 


 

Q: Do you ship internationally?

Australia Post has noted that there may be significant service delays to many countries due to the COVID-19 crisis. Please visit the following link to see if your country is affected by these delays - Australia Post - International Delivery Updates

We ship to a large range of countries around the world! To see if your country is currently serviced, please add an item to your cart and go to the checkout and select your country.

Please note that we cannot ship certain items internationally:

  • Certain brands:
    • Aftershokz
    • Afton
    • Allen
    • AlpineStars
    • Avid
    • CST
    • Deity
    • DHaRCO
    • Dynaplug
    • Endura
    • EziGrip
    • Fabric
    • Feva
    • Fizik
    • Fox
    • Fox Racing Shox
    • HT
    • Jagwire
    • Joe's
    • Jones Bikes
    • K-Edge
    • KS
    • Lazer
    • Lezyne
    • Lizard Skins
    • Magicshine
    • Marzocchi
    • Master Lock
    • Maxima
    • Met
    • Microshift
    • ODI
    • Oury
    • Pearl Izumi
    • Peaty's
    • PRO
    • Quadlock
    • Quarq
    • Race Face
    • Rockshox
    • Ryno Power
    • Sahmurai Sword
    • SDG
    • Shimano
    • Smoove
    • SRAM
    • TLD
    • Trust Performance
    • Truvativ
    • USWE
    • Wahoo
    • Xpedo
    • Yakima
  • Aerosols
  • Flammable liquids
  • Items including batteries (e.g. lights, cameras, computers).

International freight charges are displayed at the checkout.

Please note that you may be required to pay import taxes and duties on your order, depending on the laws and regulations in your country, so you'll need to enquire of your own Customs authorities about this. Also note that we are legally required to accurately describe the value and contents of the parcels we send internationally, so we cannot and will not falsify the details on these forms (e.g. claim a lower value or marking the item as a gift). So please don't ask us to do this!