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We are moving
July 1, 2016

 

Exciting news here at Mountain Bikes Direct.... thanks to all our awesome customers, we just keep getting busier and busier, and we've outgrown our existing warehouse!

Here's everything you need to know about the big move.

 

SHIPPING DELAYS

We will continue to ship all orders placed before 2pm same business day, up until Thursday 7 July.

All orders placed after2pm Thursday 7 July will be dispatched from our new warehouse. We will be progressively shipping orders during the following week to minimise the delay and get as many orders out the door as quick as we can. 

We will be back to guaranteed same day dispatch by Friday 15 July.

 

RETURNS

If you have a return currently in transit to our old warehouse, that's ok. It will still be received and processed, although there may be some delay in receiving and processing.

Any new returns should be forwarded to our new warehouse. All details can be found on the updated returns page.

 

WAREHOUSE COLLECTION

Unfortunately we will no longer be able to offer a warehouse collection service for Gold Coast customers.

If you have placed an order for warehouse collection and not yet picked it up, please arrange to do so prior to Thursday 7 July. 

 

 

Meet Jen!

Jen is our Head of Marketing and Customer Service. Her job is to make sure you know about all the awesome gear we stock, and that you have an amazing experience when you shop with us. She is mum to 2 young girls, enjoys life on the sunny Gold Coast and is usually found hitting up the trails at Nerang on her Intense Tracer.